 patient satisfaction score patient satisfaction score 41 admin mon 10142019 1829 percentage change in how patients are satisfied with the care received the indicator facilitates comparisons considering that the measurement of patient satisfaction needs to be diseasespecific the measurement of the percentage change provides a standardized measure of patient satisfaction core quantitative patient experience  the range of interactions of patients with the health care system surveys provide the change in the percentage of patient satisfaction respect to the previous survey questions included in the scales should be distinctive to capture the diseasespecific issues the indicator is normalized by measuring the change in patient satisfaction percentage with numerator and denominator outcome percentage annually annually the measurement of patient satisfaction is diseasespecific no patient reported outcomes 